1. Introduction

Welcome to CheckpointAce. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights.

2. Information We Collect

We collect and process the following types of personal data:

• Account Information: Name, email address, password, and student profile details
• Learning Data: Practice questions answered, test scores, progress tracking, and performance analytics
• Usage Data: Information about how you use our website and services, including time spent, features accessed, and device information
• Payment Information: Billing details and payment card information (processed securely through third-party payment providers)
• Communication Data: Messages, feedback, and support requests you send to us

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our educational services
• To personalize your learning experience with AI-powered recommendations
• To track your progress and generate performance reports
• To process payments and manage subscriptions
• To communicate with you about service updates, features, and support
• To improve our platform and develop new features
• To ensure platform security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Parents/Guardians: If you are a student, your learning progress and performance data may be shared with your registered parent or guardian
• Service Providers: Third-party companies that help us operate our platform (e.g., hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us at privacy@checkpointace.com

8. Children's Privacy

Our services are designed for students, including those under 18. We obtain parental consent before collecting personal data from children under 13. Parents have the right to review, delete, or refuse further collection of their child's data.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For more information, please see our Cookie Policy.

10. International Data Transfers

Your data may be transferred to and processed in countries outside of Malaysia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@checkpointace.com
• Phone: +60 12-345-6789
• Address: CheckpointAce, Kuala Lumpur, Malaysia